business management, consultancy, customer relations, north lincolnshire

ASSESSMENT TOOLS

LEAN INTEGRATED CUSTOMER FOCUS

The Lean Integrated Customer Focus (LICF) is a computer-based assessment programme designed to help directors and senior managers focus on aspects of their business related to customer relationships, the elimination of waste, the development of key success factors and their future business strategy.

Its aims and objectives are simple and straightforward.

- More Effective Sales Transactions -
- Define Key Business Processes -
- Take Positive Actions to Improve Your Strategic, Core and Support Processes -

How is this achieved? By taking a long hard objective look at your business and seeing how well it satisfies your customer needs. By stimulating discussion and ideas with the people who know your business best - you and your team. The programme deals with customer satisfaction and the way in which your need to manage it and deliver it is integrated into your business. You can identify and start getting rid of those non value adding activities that cost you time, money and effort and are not seen by your customer as making the product or service more valuable.

It involves people at all levels within your company and your supply chain and better utilises their skills and abilities. It emphasises a continual improvement culture thus eliminating waste, becoming more efficient and more profitable.

There is a saying that "if you can't measure it you can't manage it". The LICF gives you a powerful management tool to use as part of your business strategy.

To book an assessment, or simply request more information, CLICK HERE